Terms of Service

Solo Journey is a general wellness and self-reflection tool. It is not, and must not be used as:

Your use of the Service does not create a doctor-patient, therapist-client, counselor-client, or any other professional or fiduciary relationship between you and Khan Tech, Solo Journey, or anyone associated with either. We are not licensed healthcare providers and we do not practice medicine, psychology, psychotherapy, counseling, or any licensed healing art.

The Service has not been evaluated, cleared, or approved by the U.S. Food and Drug Administration or any other regulatory authority. No statement made in or about the Service is intended to diagnose, treat, cure, or prevent any disease or condition.

Content generated by or displayed in the Service is provided for general informational and self-reflection purposes only. You should not rely on it in making health, medical, psychological, financial, legal, or other consequential decisions. Always seek the advice of a qualified professional with any questions about a medical or mental health condition. Never disregard professional advice or delay seeking it because of something you read in or received from the Service.

The Service does not monitor for emergencies in real time and cannot summon help. If you are in crisis, experiencing thoughts of suicide or self-harm, or believe you or another person may be in danger:

The Service may include automated features intended to detect certain concerning content and surface supportive resources. These features are automated, imperfect, and will fail to detect some situations. They are not monitoring, supervision, intervention, or a guarantee of any kind, and no human is watching your entries in real time. You must not rely on them.

You acknowledge that journaling and other self-care activities may surface difficult emotions, memories, or distress. You use the Service voluntarily and at your own risk, and you are solely responsible for your own health and safety and for seeking appropriate professional care.

The Service uses artificial intelligence, including third-party large language models, to generate written material based on content you provide (“AI Output”). The owl and all AI Output are generated by artificial intelligence, not a human. Our Privacy Policy explains when AI processing applies and what information is processed.

You acknowledge and agree that:

You are responsible for evaluating AI Output and for any action you take or do not take based on it. Do not rely on AI Output for medical, mental health, legal, financial, safety, or other consequential decisions.

AI features depend on third-party providers. We do not control and are not responsible for their models, availability, or output. AI features may change, degrade, or be discontinued at any time.

We make no representation that the Service will improve your mental health, wellbeing, habits, self-understanding, or identity alignment, or produce any particular result.

You retain all ownership rights in the journal entries, text, and other material you submit (“Your Content”).

You grant Khan Tech a worldwide, non-exclusive, royalty-free license to host, store, reproduce, process, transmit, and display Your Content, and to generate the responses and insights included in the Service, solely to operate, secure, and provide the Service to you as described in our Privacy Policy.

This license is limited to running the Service. It does not permit us to publish Your Content, sell it, share it with advertisers, or use it to train artificial intelligence models. The license terminates when you delete the relevant content or your account.

You represent that you own or have the necessary rights to Your Content and that it does not violate these Terms or any law or third-party right. You, not Khan Tech, are solely responsible for Your Content.

While we work to preserve your data, we cannot guarantee that Your Content will always remain available or recoverable. Keep your own copy of anything you cannot afford to lose. Deleting your account deletes Your Content immediately and permanently, as described in the Privacy Policy. We do not routinely monitor or review Your Content. We may access or remove it only when reasonably necessary to operate, secure, or repair the Service, comply with law, or address unlawful use of the Service.

New accounts include seven (7) days of Solo Pro features at no charge. The trial does not require a payment method and does not become a paid subscription by itself. Nothing is charged when it ends, and there is nothing to cancel.

When the trial ends, if you have not subscribed, your account becomes read-only. Everything you have written remains yours to read and to delete, but you will not be able to create or edit entries until you subscribe. We may modify or discontinue trial offers at any time. Trials are limited to one per person unless we state otherwise.

YOUR SUBSCRIPTION AUTOMATICALLY RENEWS at the end of each billing period at our then-current rate, and your payment method will be charged automatically, until you cancel. The billing period and price are disclosed to you before purchase. We or the billing platform will provide renewal reminders when applicable law requires them.

You may cancel at any time. If you subscribed through an in-app purchase, you must cancel through that store’s subscription settings; we cannot cancel an app-store subscription for you. If you subscribed on the web, open Settings, choose Billing, and select Manage subscription.

Cancellation takes effect at the end of the current billing period, and you keep access until then. Cancelling does not by itself entitle you to a refund of fees already paid for the current period; see Section 10.5.

We may change prices. A change to your renewal price takes effect no earlier than your next billing period. We or the billing platform will give you any advance notice required by law and an opportunity to cancel before the new price applies.

Refunds are governed by our Refund Policy, which forms part of these Terms. Except as set out there, or where required by law, fees are non-refundable and we do not provide refunds or credits for partial periods, unused features, or unused time. Purchases made through an app store are subject to that store’s refund policy, which we do not control.

Payments made directly to us are handled by a third-party payment processor. Payments made through an app store are processed by that store. You authorize us and our processors to charge your payment method for all amounts due. You are responsible for keeping payment information current and for any applicable taxes.

If payment fails, we may suspend or terminate your subscription. The billing platform may retry the payment according to its billing rules.

You must notify us of any billing dispute within 60 days of the charge, or it is waived to the extent permitted by law.

IN NO EVENT WILL THE KHAN TECH PARTIES BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR FOR ANY LOSS OF PROFITS, REVENUE, DATA, GOODWILL, OR OTHER INTANGIBLE LOSSES, OR FOR EMOTIONAL DISTRESS OR MENTAL ANGUISH, ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE, ON ANY THEORY OF LIABILITY (CONTRACT, TORT INCLUDING NEGLIGENCE, STRICT LIABILITY, PRODUCT LIABILITY, OR OTHERWISE), EVEN IF ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.

THE KHAN TECH PARTIES’ TOTAL AGGREGATE LIABILITY FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICE WILL NOT EXCEED THE GREATER OF (A) THE TOTAL AMOUNT YOU PAID US IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM, OR (B) ONE HUNDRED U.S. DOLLARS (US $100).

WITHOUT LIMITING THE ABOVE, THE KHAN TECH PARTIES ARE NOT LIABLE FOR: (A) AI OUTPUT OR YOUR RELIANCE ON IT; (B) ANY DECISION YOU MAKE OR ACTION YOU TAKE OR FAIL TO TAKE BASED ON THE SERVICE; (C) ANY FAILURE OF AN AUTOMATED SAFETY FEATURE TO DETECT OR RESPOND TO ANY SITUATION; (D) LOSS, DELETION, OR CORRUPTION OF YOUR CONTENT; (E) UNAUTHORIZED ACCESS TO YOUR ACCOUNT OR DATA; OR (F) THE ACTS OR OMISSIONS OF THIRD-PARTY PROVIDERS.

These limitations are a fundamental basis of the bargain between you and Khan Tech, and apply even if a limited remedy fails of its essential purpose.

Some countries and states do not allow the disclaimer of certain warranties or the limitation of certain damages, so some or all of the terms above may not apply to you, and you may have additional rights. In that case, these Terms limit our responsibilities only to the maximum extent permitted in your country of residence.

Before starting arbitration, you agree to try to resolve the dispute informally by sending written notice to contact@solojourney.app describing the dispute and the relief sought. We will do the same. If the dispute is not resolved within sixty (60) days, either party may proceed to arbitration. This step is a condition precedent to arbitration.

Except for the matters listed below, you and Khan Tech agree that any dispute, claim, or controversy arising out of or relating to these Terms or the Service will be resolved by final and binding individual arbitration, not a jury trial. Either party may bring an eligible individual claim in small claims court. Either party may also seek temporary or emergency court relief to protect intellectual property, account security, or confidential information. Claims for public injunctive relief remain in court when applicable law does not allow them to be arbitrated. A court decides whether Section 20.4 is enforceable.

Arbitration will be administered by the American Arbitration Association (“AAA”) under its Consumer Arbitration Rules in effect when the claim is filed. The Federal Arbitration Act governs. The arbitration will use one neutral arbitrator and may proceed by documents, telephone, or videoconference. Any hearing will take place at a location reasonably convenient for you unless the parties agree otherwise. If AAA cannot administer the matter and the parties cannot agree on another administrator, a court may appoint one under the Federal Arbitration Act. The arbitrator may award any individual relief available under applicable law, subject to lawful limits in these Terms.

YOU AND KHAN TECH AGREE THAT EACH MAY BRING CLAIMS AGAINST THE OTHER ONLY IN AN INDIVIDUAL CAPACITY, NOT AS A PLAINTIFF OR CLASS MEMBER IN A CLASS, COLLECTIVE, CONSOLIDATED, OR REPRESENTATIVE PROCEEDING. THE ARBITRATOR MAY NOT COMBINE DIFFERENT PEOPLE’S CLAIMS OR AWARD CLASS-WIDE RELIEF. THIS WAIVER DOES NOT APPLY TO RIGHTS THAT CANNOT LAWFULLY BE WAIVED.

Filing, administration, and arbitrator fees are allocated under AAA’s Consumer Arbitration Rules and applicable law. We will pay the fees the rules require a business to pay. Each party bears its own attorneys’ fees unless applicable law or the arbitrator’s ruling provides otherwise. We will not seek our attorneys’ fees from you unless the arbitrator finds that your claim was filed for harassment or was patently frivolous.

If similar individual demands are filed in a coordinated manner, the applicable AAA rules for coordinated or mass filings will govern. Nothing in this section permits claims to be decided on a class-wide basis.

The parties may ask the arbitrator to protect journal content, personal information, security information, trade secrets, and other genuinely confidential material. This does not prevent either party from making disclosures required by law, enforcing an award, or discussing the dispute with legal, financial, or professional advisers.

You may opt out of this arbitration agreement by sending written notice to contact@solojourney.app within thirty (30) days of first accepting these Terms. The notice must include your name, the email associated with your account, and a clear statement that you wish to opt out of arbitration. Opting out will not affect any other part of these Terms and will not affect your use of the Service. If you opt out, Section 21 governs disputes.

This Section survives termination.