Fair and simple.
We want Solo Journey to feel worth it. If it isn't right for you, we keep refunds fair and easy. Here's exactly how they work.
1.Bought on the web: 7 days, no questions asked
If you bought Solo Basic or Solo Pro on the web and change your mind within 7 daysof your first payment, email us and we'll refund it in full, no questions asked. After 7 days, reach out anyway; we look at those on a case-by-case basis and try to do the right thing.
2.Bought through the App Store or Google Play
Subscriptions purchased inside the app through Apple or Google are handled by their own refund systems, so we're not able to refund those directly. You can request one through Apple or Google Play. If you're not sure where to go, email us and we'll point you to the right place.
3.Cancelling your subscription
You can cancel any time. You'll keep Solo Pro until the end of the period you've already paid for, and it simply won't renew after that. Cancelling partway through a period doesn't trigger an extra refund, since you keep full access for the time you paid for.
4.How to ask for a refund
Email contact@solojourney.app from (or mentioning) your account email, with a quick note about what happened. We aim to reply within 3 to 5 business days.
5.When you'll see it
Approved refunds go back to your original payment method. Depending on your bank or card, it can take another 5 to 10 business days to appear on your statement.
Questions?
Email us at contact@solojourney.app and a real person will get back to you.